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Terms and Conditions

Company policy regarding payment, cancellation and moving of bookings for Shuttle/Private Transfers:

  • Cancellation fee: 30% of booking fee if cancelled 72 hours or more prior to service date/time
  • Cancellation fee: 50% of booking fee if cancelled less than 72 hours but more than 48 hours prior to service date/time
  • Cancellation fee: 100% of booking fee if cancelled less than 48 hours prior to service date/time (NOREFUND)
  • A moving fee will be charged (on management’s discretion) to move a booking from one day or time slot to another provided moving arranged 24 hours prior to the transfer date and pending availability.
  • Payment by credit card is handled by the secure paygate, Payfast.

Other terms and conditions

  • This agreement is entered into by and between Champagne Shuttle & Coach Hire (from now known as CSCH) and the hirer.
  • The service cannot be cancelled except by mutual agreement and CSCH shall be at liberty in its discretion to charge a cancellation fee or any percentage thereof.
  • The hirer undertakes to observe any regulations of the Motor Carrier Transportation Act, Tourism Act, and Labour Act (Wage Determination 452) of the Republic of South Africa, as amended from time to time, or of similar and appropriate laws of any other country or countries in which the vehicle may travel during the travel of hire.
  • It is the responsibility of the hirer to ensure that the passengers obey any lawful instruction given by the driver of the vehicle, as far as it relates to the safety of the passengers and the vehicles.
  • Guiding and guides remain the sole responsibility of the hirer and indemnifies CSCH from any prosecution which may arise from the transgression of the Tourism Act No 73 of 1993.
  • Smoking, the use of alcohol and drugs are not allowed in the vehicles.
  • Please note that children 18 years and younger must be accompanied by at least one of their parents or legal guardian. School children travelling in groups must also be accompanied by at least one of their parents or legal guardian.
  • Safety belts where fitted are compulsory to use. All passengers must be seated for the full duration of the transfer and adults as well as children must be secured with safety belt / baby seat as per South African Road Traffic law
  • Any loss or damage caused to the vehicle, its fittings or equipment due to the negligence or misconduct of any passenger, will be the responsibility of the hirer.
  • CSCH accepts no responsibility (neither to replace nor to deliver it to the guest if and when found) for any goods such as luggage, mobile phones, cameras, handbags etc. The guest is responsible to ensure that all his/her belongings are collected before leaving the vehicle.
  • Entrance fees are the responsibility of the hirer.
  • CSCH carries passenger’s liability cover, details of which are available on request.
  • CSCH accepts no responsibility for late arrivals due to delayed flights / luggage problems etc. Should your flight be delayed, you will unavoidably miss your shuttle transfer and you will have to make alternative arrangements at your own expense. No refunds will be considered due to the above.
  • Passenger must ensure that his/ her flight’s ETA caters for enough time to gather luggage, clear with Customs etcetera and make his/her way to Public Transport Bus & Coach Terminal at OR Tambo in time for shuttle departure at scheduled time.
  • CSCH accepts no responsibility to re-schedule any transfer, as bookings are accepted pending availability .Should we be able to re-schedule, additional charges will apply.
  • CSCH accepts no responsibility for traffic delays resulting in late arrival at venues / airport, therefore the passenger should take all the necessary precautions to ensure timeous arrival
  • Expected arrival time at destination may vary due to traffic etc.
  • No deliberate stops or delays allowed. Additional fee will be payable in the event of any delays caused by the passenger.
  • CSCH undertakes to do anything humanly possible to avoid delays, but do not accept responsibility for any event unforeseen or uncontrollable, such as Acts of God, traffic problems etc.
  • Please advise CSCH if guests would have large luggage or extra-ordinary sized pieces, as we have limited space available for luggage. Only 1 standard suitcase + 1 hand luggage per person are allowed.
  • Please make sure you receive a response when you send an e-mail as we do not accept responsibility for non-receipt of e-mail messages.
  • CSCH undertakes to wait a maximum of 1 hour from ETA of any Domestic Flight and 1.5 hours from ETA of any International Flight for guests. Should the flight be delayed for any period of time, it is the guest‘s responsibility to advise CSCH accordingly.
  • Vehicle not rented for day disposal, therefore no stops or delays allowed. Additional fee will be payable in the event of any delays caused by the passenger as well as waiting time at any venue.